A SURVEY OF ROLES AND
PERFORMANCE EFFECTIVE OF SECRETARIES IN MODERN COMMUNICATION INDUSTRIES IN ENUGU URBAN
TABLE
OF CONTENTS.
Title page
Approval page
Acknowledgment
Table of contents
Chapter one
Background of the study
1.2
Statement of the problem
1.3
Purpose of the study
1.4
Delimitation of the study
1.5
Significant of the study
1.6
Assumption of the study
1.7
Research question
1.8
Definition of terms
Chapter two
Literature
Review
An overview of the roles of secretary
The Responsibilities /
Duties of secretaries in Communication industries
The true image of
secretaries in Communication industries
The roles of secretary in
developing the office
The roles of secretary in
selected communication
Secretary as a personal
officer
Factors responsible for
Non-application of secretary roles
Effects on the performance
of secretaries
Chapter three
Methodology
3.1
Area of study
3.2
Instrumentation
3.3
Population and size
3.4
Method of data collection
3.5
Method of data Analysis
3.6
Validation of Instrument
Chapter Four
Presentation
and Data Analysis
4.1
Research Question
Chapter five
Summary of
Findings, Conclusion and recommendation
Discussion of findings
Summary of findings
Conclusion
Recommendation
Limitation of the study
Suggestion for further
studies
Reference
Questionnaire
ABSTACT
This study
examined roles and performance efficiency and effectively of secretaries in
modern communication industries in Enugu Urban.
People hold different opinions about
the secretaries roles. they fail to
understand that the secretary is an important officer in every communication
industry and her contributions and effectiveness can either enhance or diminish the efficiency of an industry.
The study also seek to find out
whether lack of appreciate communicating machine affect the roles of
secretaries. It went further to stress
whether lack of knowledge of the administrative principles may hinder
secretarial roles, whether executives do not give the secretaries free-hand to
implement the necessary administrative principles.
In collecting data, the study was
designed to cover selected communication industries as the population through
sampling of the secretaries. The population were made up of 100 people and the
researcher made use of questionnaire which was distributed to the respondent. Was later collected.
It was concluded that regular
seminars, workshops and conferences should be
organized for the secretaries in order to up-date thir knowledge and
experience on the secretarial profession and that the employers should work
hand-in-hand with their secretaries, be able to delegate duties to them and
provide enough working equipment for carrying out their duties.