APPRAISAL OF THE ROLE OF MANAGEMENT INFORMATION
SYSTEM IN ENHANCING ORGANISATIONAL PERFORMANCE IN ECO BANK LIMITED, KADUNA
TABLE OF CONTENT
Title page – – – – – – – – – i
Declaration – – – – – – – – – ii Approval page – – – – – – – – iii
Dedication – – – – – – – – – iv
Acknowledgement
– – — — – – – – v
Abstract – – – – – – – – – vi
Table of
contents – – – – – – – – vii
CHAPTER
ONE: INTRODUCTION
1.1 Background to the
study – – – – – – – 1
1.2 Statement of the
problem – – – – – – – 4
1.3 Objective of the
study – – – – – – – 6
1.4 Significance of the
Study – – – – – – – 6
1.5 Research Questions – – – – – – – – 7
1.6 Scope of the study – – – – – – – – 8
1.6 Limitation of the
study – – – – – – – 8
CHAPTER
TWO: Literature Review
2.1 Introduction – – – – – – – 9
2.2 Management
Information System – – – – – -10
2.3 The Nature of data,
Information Knowledge and Communications
14
2.4 Management and
Decision Making the use of MIS at work – 16
2.5 Characteristics of
Management Information System- – – 18
2.6 Effectiveness of
Management Information System- – – 21
2.7 The Human Factor in
Information processing- – – – 24
2.7.1 Top-Down Vs Bottom-Up Approach to MIS
Development – 28
2.8 Evaluating the
Security of information System- – – – 29
CHAPTER
THREE: Research Methodology
3.1 Introduction – – – – – – – 32
3.2 Research design – – – – – – 23
3.3 Area of study – – – – – – – – 23
3.4 Population of the study – – – – – – 33
3.5 Sample size and
sampling technique.- – – – – 33
3.6 Instrument for data
Collection – – – – – 33
3.7 Validity of
Instrument – – – – – – 35
3.8 Reliability of the instrument – – – – – 35
3.9 Method of Data
Collection – – – – – – 35
3.10 Method of data
analysis – – – – – – 36
CHAPTER
FOUR: Data Presentation and Analysis
4.1 Introduction – – – – – – – – 38
4.2 Characteristics of respondents – – – – – 38
4.3 Data Analysis – – – – – – – 40
4.4 Summary of the Findings – – – – – – 46
4.5 Discussion – – – – – – – – 47
CHAPTER
FIVE: Summary, Conclusion and Recommendation
5.1 Summary – – – – – – – – 48
5.2 Conclusion – – – – – – – – 49
5.3 Recommendation – – – – – – – 50
Bibliography – – – – – – – 53
Appendix – – – – – – – – 55
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The basis for all management
information system is a computer system. Computer have transformed the business
world as we know it, whether it’s a small business that uses computers for
keeping inventory or accounting records of it’s operations or large businesses
that uses computers for about every operations, computers are here to
stay. Computers can take a business one
step further, especially in the case of small business owners since business
represents more than half of the economy.
By way of definition, a computer
system is an electronic device that accepts data, processes the data in
accordance with user instruction ( program) and generates results. It consists of input, output, storage and
processing units. It is a functional
unit that can perform substantial computations, including numerous arithmetic
and logical operations. Based on
classification, a computer system can be classified based on size, purpose,
technology.
Oriha (2007) describes computer
technology as rapidly advancing and innovations in the business world are
constantly emerging while related cost in operation drops. The fast changing business world and the need
for managers to be innovative, creative and be efficient makes the computer a
vital instrument to reckon with in this 21st century. Computers and other communication equipments
have made it possible to combine jobs which were previously carried out
separately. Before the invention of
computer system and its application to business operations, data collected for
business purpose were processed and manipulated manually. This on its own has a lot of drawbacks to the
effective running of business activities.
During this period, data generated were recorded on paper, stored in
filling cabinets and processed manually using simple procedures and office
equipments such as typewriter, calculators, duplicating machines and so on.
This challenge of slow pace in
information processing and the desire to have an information base that can
respond almost immediately to management information need has led to the
development of management information system.
This is a system or process that provides the information necessary to
manage an organization effectively. The
challenges to establishing and implementing an effective management information
system are novel and difficult, but not unyielding. The application of organizational development
techniques holds great potential to surmount these obstacles and may provide
organizations with significant advantages from developments in computing technology
in the twenty first century. Evidence
suggests that leading edge organizations are turning towards an integrated
approach to Information Research Management (IRM).
Moga (2007) sees information system
as a mechanism to ensure that information is available to managers in the form
they want it and when they need it. It is designed to support their work
through providing relevant information for their decision making,.
The benefits that advances in
computer and information system technology offer to organizations in the 21st
century seem indisputable, but whether organizations will actually achieve
them, however, seems very much in question.
While the foundation for this philosophy (MIS) rests on a strategy for
integrating useful changes in computing technology into organizations,
management information system must also encompass managerial and policy
components. This is why a tripartite
approach to information system adoption and implementation focusing on the technical,
managerial, and policy dimensions.
Management Information System and
the information it generates are generally considered essential components of
prudent and reasonable business decisions.
The importance of maintaining a consistent approach to the development,
use and review of management information system within the institution must be
an on-going concern for any serious institution.
1.2 STATEMENT OF THE PROBLEM
Survival in the very competitive
and constantly changing business environment remains a key in modern banking
system operations. Business has evolved
together with the history of man and the scope is continually increasing both
in size and complexity. This has opened
the quest for business owners to constantly search for easier means of
exchanging and generating timely and relevant information. The delay witnessed in gathering and
generating this information and the reduction in its relevance has been a major
problem. Some unavoidable errors due to
human factors in the manual data processing is also a great problem and this
have the capacity of limiting the effectiveness of the decision or render the
information useless.
Business like any other profession
also needs documentation of relevant transactions for reference and development
purposes. It therefore becomes necessary
for a business to have a tool it can use to store, transfer and retrieve
information when needed at a reasonable pace of time. This important requirement of business has
not been enhanced greatly with the manual means of business operation.
Other problem associated with
manual information processing includes:
–
High and excessive cost of generating
and processing data. This aggravates
the aggregate operating cost and limits
operational efficiency.
–
Unnecessary delay and waste of both time
and resources. Customers are delayed as they spend much hours staying on queue
and eventually offered poor and questionable service.
–
There are also high and unprecedented
records of litigations between customers and businesses. This was as a result of errors in the manual
processing of data.
1.3 OBJECTIVES OF THESTUDY
The major purposes of this research
work include the following:
1. To
determine whether Management Information System application and enhancement to
existing systems adequately support corporate goal.
2. To
determine the real time in change in information policy affecting change in
corporate organization?
3. To
examine the corporate posture of the organization by the application of
management information system.
4. To
examine the relationship between quality information and decision making
1.4 SIGNIFICANCE
OF THE STUDY
The
significance of this study are as follows;
–
The study will help educate management,
workers and other connected persons who have stake their resources and
livelihood on the organization as they would remain at information equilibrium.
–
The study will also be of great
usefulness to students carrying out a further research on this topic or related
field.
–
Information provided and stored
concerning staff, customers, production, marketing, accounting and so on can
easily be retrieved when needed through this study.
–
To various organizations, this study
will serve as a form of review or appraised of the use of computer in business
operations.
–
To the general public, the research is
very useful to the extent that it will improve their understanding of the
impact of computer as the basic for management information system on business
operations.
1.5 RESEARCH
QUESTIONS
The following are the research
questions which the research work would seek to answer:
–
Does management information system
application and enhancement to existing system support the organization corporate
goal?
–
To what extend does change in
information policy affect change in corporate organization?
–
What is the relationship between corporate
posture of the organization and its application of MIS?
–
What is the relationship between quality
information and effective decision making in MIS?
1.6 SCOPE OF THE STUDY
The application of management
information system is practicable in both service and manufacturing
sector. However, for the purpose of this
study, Eco Bank limited, Kaduna south as one of the active participants in the
service industry is chosen. The study
covers a time from 2002 – 2012
1.7
LIMITATION OF THE STUDY
The study limited to the data and
information made available by the bank. And this includes the following:
–
Time constraint with respect to
gathering needed data for the research work.
–
The unwillingness of some staff to
reveal some information due to fear of revealing to competitors is also a
limitation.
–
Finance: Insufficient finance lead to
challenges to effectiveness of this research work.
However,
all these limitations are mot given as a plat form to reduce the intellectual
acceptance and provisional guidance that the research offers