AIRLINE RESERVATION AND TICKETING IN A COMMERCIAL AIRLINE COMPANY
ABSTRACT
Airline Reservation Systems (ARS) used to be standalone systems. Each airline had its own system, disconnected from other airlines or ticket agents, and usable only by a designated number of airline employees. Travel agents in the 1970s pushed for access to the airlines’ systems. Today, air travel information is linked, stored, and retrieved by a network of Computer Reservations Systems (CRS), accessible by multiple airlines and travel agents. This report is a summary of the study that was undertaken to design and implement an airline reservation system. The airline reservation system designed in this project was developed using php, java script and html as the programming languages and Mysql as the database Management system. The researcher reviewed the literature of reservation systems in chapter two and explored the advantages and limitations of reservation system in real life situations. The researcher used interviews and questionnaire methods during the data collection phase, these data collection methods helped the researcher to better understand the existing system in use. Case tools and data flow diagram were used during the development process to simulate the process of airline reservation and ticket booking. The outcome of the study was an online airline reservation system tested and implemented in the case study Dana air to book, schedule and reserve flights.