ABSTRACT
Most transactions in the world are now being electronic, in light of the fact that it gives effectiveness, security, precision and unwavering quality. In Nigeria, travelling companies still use the manual system of transport management which involves the use of paper/pen to sell tickets and manage seat bookings. They spend substantial costs in managing the seat reservation process. This project presents an implementation of a software program; Bus Ticket Reservation System that will be used in a transportation system, for bus seat reservation. Road Transport Booking System tends to computerize the traditional ticket booking by using web-based technologies for booking management. In order to achieve the design, ABC Transport, Anambra State was chosen as a case study because of its strategic importance in Anambra State. Structured Systems Analysis and Design Methodology (SSADM) was adopted. In addition, PHP Hypertext Pre-processor (PHP) language was used for the front-end design of the software while data storage was done using MySQL. The software achieved its capability in improving the customer relationship within the company. It is recommended that despite the present functionality of the designed software, an additional functionality such as the use of E-mail to send tickets and notifications to the customer and an online payment using credit cards/debit cards should be implemented into the system.